HomeComplaintsThe Clubhouse Casino - Player’s struggling to withdraw his winnings.

The Clubhouse Casino - Player’s struggling to withdraw his winnings.

Amount: €800

The Clubhouse Casino
Safety Index:Low
Submitted: 05 Oct 2021 | Resolved : 21 Oct 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Germany is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.

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3 years ago
Translation

sorry, I didn't know how to handle the other complaint.

The support has now told me that no payout will be offered. How can it be that you can play in a casino that doesn't pay out?

Automatic translation:
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3 years ago

Dear Marcel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Since when has the situation remained like this?

I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago

Hello,

yes my account I verified.

they told me that the casino doesn’t offer withdraw at the moment.


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3 years ago
Translation

Unfortunately I don't make it to the payout page, see picture:


file

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3 years ago
Translation

Payment has now been requested. So it's all good. Nevertheless many thanks!

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3 years ago

Great news. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

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3 years ago

Hello Marcel,

Have there been any developments since our last conversation?

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3 years ago

Dear Marcel,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

 

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3 years ago
Translation

Hello, yes I have received this.

Automatic translation:
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3 years ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru

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