The player from Germany is experiencing difficulties withdrawing his funds. Player’s complaint has been resolved successfully.
The Clubhouse Casino - Player’s struggling to withdraw his winnings.
Amount: €800
The Clubhouse Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
The Clubhouse Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
sorry, I didn't know how to handle the other complaint.
The support has now told me that no payout will be offered. How can it be that you can play in a casino that doesn't pay out?
Automatic translation:
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3 years ago
Dear Marcel,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Since when has the situation remained like this?
I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.
Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Hello,
yes my account I verified.
they told me that the casino doesn’t offer withdraw at the moment.
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3 years ago
Translation
Unfortunately I don't make it to the payout page, see picture:
Automatic translation:
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3 years ago
Translation
Payment has now been requested. So it's all good. Nevertheless many thanks!
Automatic translation:
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3 years ago
Great news. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.
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3 years ago
Hello Marcel,
Have there been any developments since our last conversation?
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3 years ago
Dear Marcel,
Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marcel, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
