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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear J0HnD03,We are extending the timer by 7 days. Please, be aware that in c... 4 days ago
Dear Dzkaydkfjtac,We are extending the timer by 7 days. Please, be aware that... 4 days ago
Dear ceeerneee,We are extending the timer by 7 days. Please, be aware that in... 4 days ago
Dear chacklerbro,We are extending the timer by 7 days. Please, be aware that ... 4 days ago
Dear sbaralias,We are extending the timer by 7 days. Please, be aware that in... 4 days ago
Thank you very much, cc00m122, for providing all the necessary information. I... 5 days ago
Thank you very much, Maja34, for providing all the necessary information. I w... 5 days ago
I am very sorry about the outcome of your case, and I truly wish we could hav... 5 days ago
I am very sorry to hear that. If the money had still been in your account, we... 5 days ago
You are correct about that. I apologize but due to our policy, we are unable ... 5 days ago
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