The player from Brazil faced an issue with a missing deposit at the casino, as the site had not returned the funds or provided information on their whereabouts. The Complaints Team was unable to assist further due to a policy that restricted intervention after a year had passed since the issue occurred. Consequently, the complaint was rejected, and the player was advised to reach out for future issues with any casino.
Sportingbet Casino - Player's deposit has disappeared.
Amount: 4,000 R$
Sportingbet Casino
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
The site simply made my money disappear, and they haven't returned it or even know where my deposit went!
Automatic translation:
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1 month ago
Dear ivanvidalx,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Sportingbet Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Veronika
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1 month ago
Dear ivanvidalx,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
Translation
Since a year has passed, Casino Guro won't be able to help me solve the case!
Automatic translation:
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1 month ago
You are correct about that. I apologize but due to our policy, we are unable to assist the player in case more than a year passed since the problem occurred. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards
Veronika
