The player from Portugal had deposited funds into the casino but did not see the money in his account and had received no response from support after two days. The player later clarified that the deposit was made using Ethereum, but the transaction showed a value of zero due to non-payment of fees. After reviewing the evidence, the Complaints Team concluded that there was insufficient proof to support the player's claim, resulting in the closure of the complaint.
Vodka.bet Casino - Player's deposit has not been credited.
Amount: €8
Vodka.bet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Vodka.bet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Hello, am deposited and dont have money in casino, am call support. And zero 0 nothing respond me 2 two days on not see notices of casino.
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1 month ago
Dear Flexx,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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1 month ago
Translation
Ok thanks, I'll try to do that, only the problem is that it was deposited by crypto.
Thanks for your attention!
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1 month ago
Translation
Hello, I received this clarification email from the casino, due to non-payment of fees -,- okk
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1 month ago
Thank you for the additional information. I can't open the link to the Etherscan you provided. Am I correct in understanding that you deposited with Ethereum? How much ETH did you deposit?
Have you made sure that the amount you deposited was higher than the minimum amount allowed in this casino for this cryptocurrency?
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1 month ago
Translation
Hello, yes there is a min deposit.
And the #hashtag
https://etherscan.io/tx/0x2fbff3784dd4c643085f0b7df040fb78dc8d97eca82cc9690ffc72c81f8b259a
Thanks for your attention and help! 🙏
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1 month ago
Thank you for providing the screenshot showing the minimum deposit and the link to the transaction hash. Could you please clarify why the value in the transaction hash is showing as zero? 
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1 month ago
Translation
Hello, I don't know, all I know is that they told me that the deposit didn't go into the casino, because of the fees, it didn't arrive. Okay, that's it for me,
you can close the case. No problem now, I don't even care about that casino anymore 🙂.
It's their loss. Thanks for your help!
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1 month ago
I am very sorry about the outcome of your case, and I truly wish we could have been of more help. However, since the value in the hash is zero and there is no further evidence to support your claim, we are unable to continue with the investigation. As a result, this complaint will now be closed.
Thank you for your understanding, and I am sorry we could not be of more assistance on this occasion. Please don't hesitate to reach out to us if you encounter any issues with this or any other casino in the future.
Best regards,
Veronika
Casino.Guru Team
