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Veronika Lash

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Lash

English
Dear karamikos,I'm glad to hear that your issue has been resolved successfull... 8 months ago
Dear mikeff63,I'm glad to hear that your issue has been resolved successfully... 8 months ago
If you have provided accurate personal information in your account and have n... 8 months ago
Dear ragepresident96,I'm glad to hear that your issue has been resolved succe... 8 months ago
Thank you very much, Christofferl, for providing all the necessary informatio... 8 months ago
Thank you very much, trevorgroves845, for providing all the necessary informa... 8 months ago
Thank you, dear RocketPlay Casino representative, for getting in touch with u... 8 months ago
If you wish to share your experience with other users of our website, you may... 8 months ago
We’ve rejected this complaint as per the player’s explicit request. We are so... 8 months ago
I apologize, but if the winning bet was not recorded in your gaming history, ... 8 months ago
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