The player from Australia reported a negative experience with Rocketplay casino after he had spent $700 without favorable game returns. He accused the casino of being a scam and expressed his dissatisfaction with his gaming outcomes. The casino responded by assuring the player of their eCOGRA certification and the randomness of their games. They also suggested the use of Responsible Gambling tools. The player subsequently deactivated his account permanently. We, the complaints team, acknowledged his decision and closed the case due to the lack of evidence of any unfair practices by the casino.
RocketPlay Casino - Player reflects dissatisfaction with game results at Rocketplay.
Amount: A$700
RocketPlay Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
One of the worst casino rocketplay never go to that site they are very big scammer i have played 700$ game not even single game they have given
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8 months ago
Dear Mubbu1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I could do for you regarding your complaint.
Best regards,
Veronika
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8 months ago
Dear Mubbu1,
Thank you for taking the time to share your feedback. We were saddened to hear
about your experience. Our casino has an independent certificate eCOGRA, which confirms RTP. You can check it out on our site by scrolling down and clicking on the link. Having valid certificates means we can't affect your win.
In conclusion, winning in a casino is entirely random and depends on your luck. If you have any clarifications about your experience, please do not hesitate to write here or to our support team.
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8 months ago
Check my data then do let me know worst casino not giving any game everytime bad luck doesnt come 👎👎👎👎👎👎👎👎👎 never play this game lost lot of money its a simple advice to everyone dont join rocketplay big scammer
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8 months ago
Give my data to casino guru then he will get to that point how much i have deposited then you will get know scammers
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8 months ago
Dear Mubbu1,
If you experience prolonged losses, we recommend you to try to modify your playing strategy. You can also take advantage of the RG tools on our site. Please click on profile section in the upper right corner of our website and go to the limits section. You can set loss limits, wager limits, limit the amount of time spent gambling and set a cooling-off limit for a certain period of time.
Please don't hesitate to get in touch with our support team if you encounter any difficulties during the process.
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8 months ago
dont worry about that i have already deactivated my account permanently from rocketplay fraud casino app worsttt site
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8 months ago
Thank you, dear RocketPlay Casino representative, for getting in touch with us and explaining the situation to the player.
Dear Mubbu1, I'm sorry to hear about your negative experience. Since you lost your balance and your account is now closed, we will close this complaint as well. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
