The player from Australia had been consistently losing money over the past four days across all games and believed the casino was unfair. We had explained to him that sometimes players might get lucky and sometimes not, as that's how casinos and casino games operate. We had also provided him with an article to read about Payout ratio (RTP). The player decided to stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option to share his experience with other users on our website.
HellSpin Casino - Player is experiencing a loss streak.
Amount: A$1,000
HellSpin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
Been putting heaps of money through the last four days and haven’t won anything tried all games tried different amount and they just keep taking money very bad casino terrible in fact !
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2 months ago
Dear jacenorm74,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.
Best regards,
Veronika
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2 months ago
Yeh that’s ok I just won’t play it anymore I’ve read heaps of other people have had the same there taking there money but not giving them any wins but thanks anyway u have a good day
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2 months ago
If you wish to share your experience with other users of our website, you may leave a review here: https://casino.guru/hellspin-casino-review#tab=js-tab-reviews
We’ve rejected this complaint as per the player’s request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
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