HellSpin Casino - Pelaajalla on meneillään tappioputki.

Been putting heaps of money through the last four days and haven’t won anything tried all games tried different amount and they just keep taking money very bad casino terrible in fact !

Dear jacenorm74, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.l@casino.guru if there is anything else I can do for you regarding your complaint.

Best regards, 

Veronika

Yeh that’s ok I just won’t play it anymore I’ve read heaps of other people have had the same there taking there money but not giving them any wins but thanks anyway u have a good day

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We’ve rejected this complaint as per the player’s request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.