HellSpin Casino Review

The player from the Czech Republic had been attempting to withdraw money for a week from a verified account but was consistently asked for more payment documentation. Every document that was submitted, however, seemed to be insufficient for the online casino. Despite our efforts to communicate with the player and request additional information, the player had failed to respond. As a result, we were unable to investigate the issue further and had to reject the complaint.

The player from Romania had used a deposit bonus at an online casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the bonus was active. The player had disputed this, stating that he had continued playing for several hours after completing the bonus wagering. Despite our efforts to mediate, the casino did not respond to our inquiries. As the casino was operating without a valid license and didn't refer to any Alternative Dispute Resolution (ADR) service, we were unable to further assist the player. The issue had remained unresolved.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. We also extended the timer for the player's response by 7 days. However, due to the player's lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.

The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due to allegedly betting a larger amount than was permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet to go through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded to our communication efforts. As the casino was operating without a valid license and didn't refer to any ADR service, we had been unable to resolve the issue. The complaint was marked as 'unresolved' in our system. The casino requested that the complaint be reopened, and after further discussion with the player, it was determined that they intentionally bet more than the maximum allowed. Consequently, the complaint was eventually rejected.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The player reported that the casino had refused to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided to wager his winnings and requested to close the complaint. As a result, we had closed the complaint due to the player's decision to use his winnings, thus ending the withdrawal process.

The player from Greece had requested a withdrawal prior to submitting this complaint. However, his winnings had not been received at that time. The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least 14 days before submitting a complaint. The team also extended the timer for response by 7 days. Unfortunately, due to the player's lack of response to the team's inquiries, the complaint could not be investigated further and was subsequently rejected.

The player from Australia noted that the casino hadn't paid out his winnings due to a first deposit bonus being mistakenly activated, despite him personally turning it off. However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Austria had deposited money using her husband's phone bill and won 600 euros. However, after attempting to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino's rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband's name, we considered the casino's actions as justified and rejected the complaint.

The player from Poland had deposited PLN 100 at an online casino, expecting to receive a 50% bonus and 100 Free Spins. However, the bonus was not credited to his account. The casino's live chat informed the player that he did not qualify for the bonus due to high bonus turnover. The player had sought a refund of his deposit but was told by the casino that he had to trade it three times before it could be refunded. We couldn't assist with the deposit refund request as the player chose to continue playing with these funds. Consequently, the complaint was rejected.

A player from Greece reported that after winning 33 euros and receiving free spins at Hell Spin, their potential winnings of 300 euros were reduced to only 49 euros. The complaint was rejected as the player stopped responding.

The player from Australia has submitted a withdrawal request less than two weeks prior to contacting us. The player later informed us that he received his winnings and this complaint was closed as resolved.

The player from Brazil provided multiple documents to the casino, but after 36 emails, his account was deactivated, and his winnings were not paid out. We rejected the complaint because the player confirmed they used a third-party payment method, which was in direct breach with the casino's T&Cs.

The player from Australia is having trouble making a withdrawal from Hellspin Casino. Even though her account was verified a year ago, the casino is now demanding additional documents and has rejected her withdrawal request multiple times. The player stopped responding to our questions and comments, therefore, we rejected the complaint.

The player from Spain reports unauthorized deposit of 100 euros taken from his account by the casino. He had to block his cards and face consequences to avoid further issues. Additionally, he found issues with a game freezing leading to losses. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ireland, after having his account verified and making a withdrawal request for his winnings of 1000EUR, had his winnings voided on the grounds of an alleged account verification failure. Despite providing screenshots of the verification confirmation, the casino is uncooperative. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Canada is dissatisfied that the casino confiscated his winnings after reviewing his gameplay. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia tried to withdraw his winnings. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his partner had her own account in the casino. Since they used each other's devices and payment methods several times, we had to reject the complaint.

The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint had been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

The player from Canada believed his winnings were seized incorrectly. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply. The player claimed the casino miscalculated winnings and refused to credit $4656. Even though partial winnings of $2580 were refunded, the player insisted the remaining balance was still owed. Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding to our questions which gave us no other option but to reject the complaint.

The player from Ecuador had reported that his online casino account had been blocked without explanation after he had attempted to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting to $77,150 ARS, alleging violation of terms and conditions. Despite our efforts to mediate, the casino had not initially responded to the complaint. After we had reopened the complaint upon the casino's request, the casino had claimed that the player had taken advantage of a currency conversion rate error and used low-risk betting strategies to manipulate the system, which they considered fraudulent activity. We had recommended that the casino deduct the amount gained from the conversion rate error and allow the remaining balance to be withdrawn, but the casino had maintained its decision to cancel the player's withdrawal and block his account. The complaint had been closed as 'unresolved'.

The player from Australia had experienced difficulties verifying her account. She initially contacted the online casino in September of the year before to verify her proof of age, as she did not have a license. Her account was approved and she had been playing until the casino suddenly locked her account and asked for re-verification, which she was unable to provide due to lack of valid documents. Despite our team's efforts to communicate with the casino and resolve the issue, the casino had failed to cooperate. The complaint had been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There had been no progress even two weeks after the casino was notified about the player's complaint.

The player from Greece had had an issue with his winnings being voided by the online casino, HellSpin Casino, for allegedly breaching the bonus terms. The player had claimed that he did not exceed the maximum bet limit while the bonus was active. However, the Complaints Team had found four bets that breached the casino's terms in the player's betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. Consequently, the complaint had been closed as 'unresolved'. The complaint was reopened at the casino's request. The player was asked to obtain the full history from the casino so that the situation could be further investigated. The player did not respond, so the complaint was rejected.

The player from Sweden has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has requested a withdrawal five days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Poland is experiencing difficulties withdrawing funds because transactions to his preferred payment method are not possible. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Malaysia is experiencing difficulties withdrawing his winnings due to ongoing verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Austria has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Canada had lodged a complaint about not receiving her winnings of 28,000 from an online casino. Despite having provided all the necessary information and documents, her withdrawal requests had not been processed. Our team had intervened, contacting the casino multiple times. However, the casino initially failed to respond, which led to the complaint being marked as 'unresolved'. Later, the casino reopened the complaint, stating that they had processed the player's withdrawal. Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint.

The player from Germany was accused of breaching bonus terms by placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed to reply. After reopening the complaint per casino's request, we haven't received the player's transaction and game history as he refused to verify his account due to concerns about sharing his ID, which further complicated the resolution process. This led to the dismissal of the complaint.

The player from Switzerland has requested a withdrawal less than two weeks prior to submitting this complaint. The player is likely paid but stopped responding to the complaint. The complaints was closed as "rejected".

The player from Australia has deposited money into the casino account, but the funds seem to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Later, the player was not able to cooperate with us in resolving the issue and after several attempts, he was not able to provide us with the relevant answers and details. Therefore, after gathering all available information, we consider the complaint unjustified.

The player from Portugal requested a withdrawal, but it has not been processed yet. The complaint was rejected because the player did not respond to our messages and questions. The complaint has been reopened after we were contacted by the player. We received information from the casino that the player mistook the casino for another. Later, the complaint was rejected again due to the player's unresponsiveness.

The player from Australia activated a bonus. When he tried to use it a month later, the casino informed him that the bonus has expired. We decided to reject this complaint because we couldn't force the casino to return an expired bonus and the player had more than enough time to play with it.