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Veronika Fritz

Complaint Specialist

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Complaint replies by Veronika Fritz

English
Dear christianzurolo74,Thank you very much for submitting your complaint. We ... 15 hours ago
Dear berlop02, Thank you very much for submitting your complaint. I’m sorry t... 15 hours ago
I understand your disappointment, but since the balance in your account was z... 15 hours ago
Please note that many online casinos use outsourced live chat support, and th... 16 hours ago
I have checked the Bonus Terms, and this is what I found:WELCOME PACKAGE2.3 F... 17 hours ago
Thank you very much, Mo.hamid, for providing all the necessary information. I... 17 hours ago
Thank you very much, Deivili1109, for providing all the necessary information... 17 hours ago
Thank you very much, rawlboi, for providing all the necessary information. I ... 17 hours ago
Thank you for your emails and for providing additional details regarding your... 17 hours ago
Thank you for your email. Unfortunately, the screenshots you provided do not ... 18 hours ago
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