FatPirate Casino - Player struggles to withdraw winnings.

They tell me I have to wager money somehow. I have never taken a bonus or anything. It says real balance!!! I have won and want the money back somehow. This casino is a scam! I will never play there again. They judge and want me to lose everything.

Dear Mateusztumasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.50 EUR (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

It means that if you have deposited €20 you need to place bets in the amount of €20 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some of 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Please let us know if this information was helpful. I am looking forward to hearing from you.

Best regards,

Veronika

Yes! That was helpful. I fix it. I can make withdraw now. But they are using long time to accept my withdraw. They say, they have 3 days to accept that. And only 5000 kr per time. Because my level is not complete. Lol.

But thx for helping me!