500 Casino - Player's account has not been restricted after reporting gambling issues.

500 casino knew I had a bad gambling problem and never done anything to protect me and let me continue losing more a few weeks later then when I complained again magically they but my account in withdrawal mode I would like my deposits refunded after I told them I had a bad gambling problem

Dear maylord123,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. To better understand your situation, I’d like to ask a few questions.

• Did you send an email to the casino requesting account closure, as advised by customer support? If so, could you kindly forward it to me at veronika.f@casino.guru, along with the casino’s responses?
• When did you first inform the casino about your gambling addiction and request self-exclusion?
• Have you completed the full KYC verification process?

I hope we can assist you in resolving this matter as soon as possible. Looking forward to your reply.

Best regards,

Veronika

Hi I told 500 that I had a bad gambling problem and to close my account they never acted on this as soon as 500 knew I had a gambling problem they should of restricted my Acount but they never after a few weeks I went on to lose again the. I did they same thing tell them and magically they restricted my Acount but why didn’t they do this at the first time. I told them ? And no I didn’t send a email as I was in such a bad way because of losing my head was all over the place there licensing laws says they have to protect promblem gambers as soon as gambling problem mentioned they need to act on it but 500 casino never did

No kyc was ever asked for

After a thorough review, it has been confirmed that the player maylord123 was previously banned. Due to this, the complaint will now be closed. As the ban is permanent and will not be reconsidered, no further action will be taken. Maintaining a fair and safe environment for all players is a priority. Thank you for understanding.