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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear juan674lopj,Thank you very much for submitting your complaint. I’m sorry... 4 days ago
Dear Laully,We are extending the timer by 7 days. Please, be aware that in ca... 4 days ago
Dear Geggocore,Thank you very much for submitting your complaint. I’m sorry t... 4 days ago
Thanks for your emails.I went through the provided information.Could you plea... 4 days ago
Thanks for the update.Please note requesting bank statements in cases of lost... 4 days ago
I understand you want to enjoy your winnings as soon as possible. Could you p... 4 days ago
Thank you very much, marianasalo1012, for providing the necessary information... 4 days ago
I understand you want to enjoy your winnings as soon as possible.Please share... 4 days ago
Dear torri,Could you please confirm you contacted your bank and inquired abou... 4 days ago
Thank you very much, jony90, for providing the necessary information. I will ... 4 days ago
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