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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear WinSpirit Casino,Could you please provide evidence of the error by provi... yesterday
Dear abrarfirdous5511,The casino representative provided me with proof of a b... yesterday
Dear Za5123,We are extending the timer by 7 days. Please, be aware that in ca... yesterday
Dear Jaroslaw,We are extending the timer by 7 days. Please, be aware that in ... yesterday
Dear krisomatos27,Thank you very much for submitting your complaint. I’m sorr... yesterday
Dear q6kgs2wvxq,Thank you very much for submitting your complaint. I’m sorry ... yesterday
Dear rishu890oo,Thank you very much for submitting your complaint. I’m sorry ... yesterday
Dear frutastutipack,Thank you very much for submitting your complaint. I’m so... yesterday
Dear guizinho8,Thank you very much for submitting your complaint. I’m sorry t... yesterday
Dear eirinakikirt1983,We are extending the timer by 7 days. Please, be aware ... yesterday
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