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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 2 years ago
Hello omorfia24,Sadly, you are correct. Despite multiple attempts to contact ... 2 years ago
Hello Mark,Thanks for your reply. Wagering requirements are almost always ass... 2 years ago
I am glad to hear you received your winnings, Megs12345! Thank you for lettin... 2 years ago
I am glad to hear you received the refund, Recha! Thank you for letting us kn... 2 years ago
I am glad to hear you received your deposits in the end, alexsau! Thank you f... 2 years ago
Awesome news, Ralph! As the complaint has been successfully resolved, we will... 2 years ago
Rusalka, I am sorry, but we have zero tolerance against faking documents and ... 2 years ago
Dear Mattyc, We are closing the complaint as rejected due to the reasons alre... 2 years ago
Thank you Mackoyone for using the Casino Guru complaint resolution center. We... 2 years ago
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