HomeComplaintsWild Pharao Casino - Player’s withdrawal has been delayed.

Wild Pharao Casino - Player’s withdrawal has been delayed.

Amount: €2,000

Wild Pharao Casino
Safety Index:Very low
Submitted: 26 Jan 2022 | Case closed : 16 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player stopped responding.

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2 years ago
Translation

Good evening

I played with €20 and a 100% deposit bonus

wagered the entire amount (wager).

plus 2000€ extra.

Now I get an answer neither from the finance department nor from live support how long the payout takes.

the first payment was made on 01/11/2022 and the second on 01/12/2022


Automatic translation:
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2 years ago

Dear nadineBu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear nadineBu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago
Translation

Hello, sorry for the late message

my account was already verified in December

the payment was made on December 27th and only processed on January 28th and placed on the bank

I didn't get any information from wildphararo

accoubt is fully verified

payout the first

Edited
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2 years ago

Thank you very much for your reply, nadineBu. What payment method to withdraw your winnings have you opted for?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Thank you in advance.

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2 years ago
Translation

Bank transfer was used for payment


I tried to write to the payments department but never got a message

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2 years ago

Thank you very much nadineBu for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello nadineBu!

 

I will take care of your complaint from now on. I would like to invite representatives of Wild Pharao Casino into this complaint in order to help us resolve this withdrawal issue.


Dear Wild Pharao team, was the payment to the bank account sent already?

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2 years ago
Translation

Update from me Money on the game account was passed on to the bank and set to proceed yesterday

I hope the money will be in the account today or tomorrow

Kind regards

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2 years ago
Translation

Unfortunately still no receipt of money

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2 years ago

Hello nadineBu,


thanks for the update. The fact the transaction is processed is good news. It can take some time to arrive at your bank account, so please be patient and let us know when it arrives. In the meantime, I'll keep the complaint open, awaiting your reply.

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2 years ago
Translation

Hello

unfortunately still no money

Today the support of the casino said my payment was canceled and needs to be checked for reasons not mentioned

I don't see this in the casino account either

email is said to have been sent but never received anything

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2 years ago

Hello nadineBu,


thanks for the update. I am sorry to hear that, your withdrawal was canceled.


Dear Wild Pharao casino team, what was the reason for withdrawal cancelation? Please explain the situation to us. Much appreciated!

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2 years ago

hi, please note that based on the IBAN you provided the money got back to us due to "incorrect iban" , please make a new payout with your correct IBAN

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2 years ago

Hello all,


Thanks for the reply to the Wild Pharo Casino team.


Dear nadineBu,

Please double-check the IBAN you used when requesting the withdrawal and try again. Keep us updated about your next attempt. Much appreciated!

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2 years ago

Hello nadineBu,


were you able to resubmit the withdrawal request? Please let us know. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions. The player can reopen this complaint anytime.

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