Our team
NEXT

Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

ico_compl_waitingico_compl_waiting84
ico_compl_waitingico_compl_waiting
72
344
664

Complaint replies by Tomas Biscuit

English
Thanks for the update. That's finally some good news! As the complaint has be... 3 years ago
Awesome news, Diana! As the complaint has been successfully resolved, we will... 3 years ago
As explained above, we will now close this complaint as ‘Rejected’. 3 years ago
I am glad to hear the verification of your account was successful. Thank you ... 3 years ago
The complaint will be now rejected for the reasons mentioned above. The playe... 3 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 3 years ago
Hello omorfia24,Sadly, you are correct. Despite multiple attempts to contact ... 3 years ago
Hello Mark,Thanks for your reply. Wagering requirements are almost always ass... 3 years ago
Rusalka, I am sorry, but we have zero tolerance against faking documents and ... 3 years ago
Unfortunately, we’re closing this case because the player hasn’t responded to... 3 years ago
Show More Complaint Replies (+10)
1...341 342 343...347
Go to pageof 347 pages
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news