The player from Germany had their bonus winnings capped. Additionally, last placed deposit has never been credited to casino account. The delayed withdrawal was received by the player after a few weeks.
Beem Casino - Player’s bonus winnings have been reduced.
Amount: €1,499
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I requested a withdrawal from BEEMCASINO on February 10th. Paid in with Deposit Bonus. Converted and paid out. Everything quite normal. 470 euros payout. On February 16th, 6 days later, the money will be returned and set at 399 euros. Nothing without email. OK . 399 euros on February 16 payment requested. Still no money. See screenshot. So now I'm waiting almost 2 weeks for my money. In addition, I paid in 31 euros on February 10th. The money never arrived on my Beemcasino balance. I sent all bank receipts. It just doesn't get cared for. But I'm mainly concerned with my payout. I hope you help me. Thanks
Automatic translation:
Public
Public
3 years ago
Dear wennertom,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- I have checked the general bonus terms and conditions, and this is what I found:
"GENERAL BONUS TERMS AND CONDITIONS
...
1.5 All winnings when playing with a bonus are limited to a maximum of ten times (x10) your deposit amount. The Casino has the right to increase the limit for players at its discretion."
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.
Could you please advise how much was your last deposit when activating the bonus offer?
_________________________________________________________________________________________________________________
- In regard to your missing deposit, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, yes ten times deposit is really very unfair. Especially after I deposit there very often. I'll send you the transfer receipt, I think I've paid in around 40 euros. Above all, it's about the fact that I didn't receive the payment of 399 euros. And I haven't received an email when the deposit and withdrawal issues have been resolved for 2 weeks. Thanks
Edited
Automatic translation:
Public
Public
3 years ago
Thank you for the forwarded payment receipt. Could you please advise if you have contacted your bank already?
In regard to your delayed payment, I fully understand your frustration, wennertom. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.
Public
Public
3 years ago
Translation
I have contacted the bank. I didn't want to charge it back due to concerns that they wouldn't process my payout. That was on February 10. 2 weeks are over today. So not in 4 days. Thanks
Automatic translation:
Public
Public
3 years ago
I will check back with you on Monday, in regard to your delayed payment. Thank you for your patience.
Public
Public
3 years ago
Hello wennertom,
Have there been any developments since our last conversation?
Public
Public
3 years ago
Translation
Hello, I received my payout after 14 days and I have requested a refund from my bank for the 31 euros deposit that has not been credited for 14 days.
Automatic translation:
Public
Public
3 years ago
Translation
Hello, but my bank says exactly the opposite. Can you send me this file by email? I'll ask the bank again, thanks
Automatic translation:
Public
Public
3 years ago
Translation
Hello. Thanks again for the screenshot. I sent it to my bank and, as I said, applied for a chargeback 2 days beforehand. I haven't received the money yet. But I think I will. So thank you very much for your help. In addition, it was also about the outstanding payment of 399 euros for which I had been waiting 2 weeks. I received this 2-3 days ago. So thanks to you this case is also solved and I think other players need your help more than me right now. Greetings Tom
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much, wennertom, for the update. The least I can do is to keep this case opened till your further confirmation when you receive all the funds. Please keep me informed.
Public
Public
3 years ago
Hello wennertom,
Have there been any developments since our last conversation?
Public
Public
3 years ago
Translation
No. Neither from the casino. Still from the bank
Automatic translation:
Public
Public
3 years ago
Thank you very much, wennertom, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello all,
I will take care of the complaint from now on.
Thanks to the Beem Casino representative for your last reply. I got up to date with the complaint and would like to ask you again about the last wennertom's deposit.
After your investigation from a week ago concluded the transaction was declined, didn't the transaction appear in the casino afterward? Thank you!
Public
Public
3 years ago
Hi Tomas,
exactly, the deposit transaction failed and money should have been returned to players' account.
Kind regards,
BeemCasino Team
Public
Public
3 years ago
Translation
Please don't confuse three things. 1st payout 399 euros. Is done
2 . Deposit 31 euros. Not booked for 1 month. From February 10th. Also not posted to the bank account. Just gone
3. My new withdrawal of 500 euros has not been processed for over a week.
Edited
Automatic translation:
Public
Public
3 years ago
Hello wennertom,
I can't find any mention of the new 500 € withdrawal in this complaint or elsewhere. Could you specify what is the issue?
Do I understand correctly your bank didn't refund you the missing 31€? Thank you!
Public
Public
3 years ago
Translation
Hello. No, my bank did not refund the 31 euros. And I've been waiting for a €500 payout from Beem Casino for over a week. Thanks
Automatic translation:
Public
Public
3 years ago
Dear Beem Casino,
Can you please inform wennertom when can he expect the remaining payments to be processed?
Public
Public
3 years ago
Translation
Neither my deposit nor my withdrawal has been processed
Automatic translation:
Public
Public
3 years ago
Translation
My bank asked me to send the chat history because of the missing deposit on February 10th. Still nothing positive from Beem Casino. I've been waiting for my payout for ten days now.
Automatic translation:
Public
Public
3 years ago
Thanks for the update, wennertom.
It's good news the casino is showing their intent to pay you. We can only speculate what the reason for the delay might be. Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I completely understand your frustration, but I am positive the casino will pay you eventually.
We would still like for the Beem casino team to reply to this complaint with an estimate on when we expect the payment. Much appreciated!
Public
Public
3 years ago
Translation
Why did they give Beemcasino another 7 days? I do not understand that. Support has responded to my request. Beemcasino launched 6 days ago!! last time replied here. Now another 7 days. Then I wait 3 weeks for my money. That can't be in the interest of Casino guru, can it? And the support says he intends to pay. But not when. is not a good sign. I think it is finally time to pay after 14 days if Beem Casino wants to live up to its good reputation and is rated well here.
Edited
Automatic translation:
Public
Public
3 years ago
Dear all,
we're very sorry for the delay, the payment has been already processed but due to additional security checks of payments nowadays it might take some days to arrive to player's account.
Kind regards,
BeemCasino Team
Public
Public
3 years ago
Translation
3 March 500 euros - Not edited - Today 17 March - That's 14 days!
Payout is pending. Why do you say it has been processed? See the screenshot.
Edited
Automatic translation:
Public
Public
3 years ago
Translation
Beem Casino only pays out 10x the deposit amount on winnings when using a bonus. No matter how much you win. And not even that works? How can that be? There are 62 open complaints here. At least 3000 euros were deducted from me because of the 10-fold maximum payout. Normally, Beem Casino would have to pay out within 48 hours. I also spoke to an owner of a large affiliate forum and a Twitch streamer. Neither of them have the best opinion of Beem Casino. I've already thought about posting there that I'm waiting 3 weeks for my money. But I'll wait a little longer to see if Casinoguru achieves anything. Even if it were processed today, which it doesn't. It could be 1 month before the money gets to me. And then Reputation Very good? I think Beemcasino should reply here every day when the money is paid. Why isn't this happening?
Automatic translation:
Public
Public
3 years ago
Hello wennertom,
Is the status of your withdrawal still 'pending' after the weekend? Thank you!
Public
Public
3 years ago
Translation
Hello. Yes. Nothing happened. A support employee said he would speak to the manager. But don't think it speeds things up. I've been waiting for my 500 euro payout for 18 days now. Thanks
Automatic translation:
Public
Public
3 years ago
Thanks for the update wennertom,
Dear Beem casino team, could you explain why the transaction of 500 € you already said was processed is still pending in wennertom's account? Much appreciated!
Public
Public
3 years ago
Translation
I'm missing 500 euros from March 3rd
And from March 16 600 euros
See the screenshot.
Casinoguru should I open a new complaint against Beemcasino because of the 600 euros from March 16th? Or should that also be discussed here? It's been a week now. Please let me know. Then I'll open a new complaint about the 600 euros from March 16. Thank you
Automatic translation:
Public
Public
3 years ago
Hello wennertom,
Let's keep it to one complaint, as it's presumably the same issue. I've updated the disputed amount of the complaint to include both your pending withdrawals.
Public
Public
3 years ago
Translation
I received my payouts in full today thanks to casinoguru. So the case is solved thanks to you. Can recommend BEEMcasino if you have time to wait for payouts. Thanks
Automatic translation:
Public
Public
3 years ago
Thanks for the update. That's finally some good news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
