Our team
NEXT

Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

ico_compl_waitingico_compl_waiting130
ico_compl_waitingico_compl_waiting
111
522
973

Complaint replies by Tomas Biscuit

English
Unfortunately, the player has not responded to our messages and questions. Co... 4 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 days ago
Unfortunately, the player has not responded to our messages and questions. Co... 4 days ago
Thank you very much, Chudsexington, for providing the necessary information. ... 4 days ago
Thank you very much, GODENKOR, for providing the necessary information. I wil... 4 days ago
Dear Vreni,Please understand we believe an online casino should offer a mecha... 4 days ago
Dear pedrohf,I kindly ask you to reply to my previous questions.Without your ... 4 days ago
Dear d85269088,Could you please share a screenshot of the status of your acco... 4 days ago
Dear koselapavlo,We investigate further cases of blocked accounts only if the... 4 days ago
Dear mchumanr,Were you able to withdraw any winnings from your account since ... 4 days ago
Show More Complaint Replies (+10)
1...15 16 17...551
Go to pageof 551 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news