Dear silmassolo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with National Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the option to request a new withdrawal is disabled for you?
- Have you made deposit from your bank account only in December, or have you deposited earlier as well?
- What was the deposit method you used previously?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Dear silmassolo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with National Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly the option to request a new withdrawal is disabled for you?
- Have you made deposit from your bank account only in December, or have you deposited earlier as well?
- What was the deposit method you used previously?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.