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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Thank you very much, Anveter37, for providing all the necessary information. ... 2 months ago
Okay, we have thoroughly analyzed this case and spent almost the entire year ... 2 months ago
We regret to inform you that we must reject this particular case due to the l... 2 months ago
We regret to inform you that we must reject this particular case due to the l... 2 months ago
Thank you very much, BC.Game Casino Team, for the clarification.Dear sainidev... 2 months ago
We regret to inform you that we must reject this particular case due to the l... 2 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve thi... 2 months ago
Dear Tatjana1707,Thank you for reaching out. I’d like to clarify that we do n... 2 months ago
No, I’m not happy, carsix79. Whenever we receive a complaint from a player, t... 2 months ago
Thank you very much, ansc2701, for providing all the necessary information. I... 2 months ago
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