IceCasino - Player's withdrawals are delayed.

I have been waiting for 1377 euros since 3rd and 4th of October. I have written and chatted with the casino and asked but they cannot give me an answer. Previously, I have received payouts from 5 minutes up to the next day. Never this long. Can you help me?

Dear Laban33,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi Petronella!

My account has been verified for a long time and I have received many payouts in the past. That's why this is so strange. My play history has been checked and approved by the casino.

Mvh Charlotta C*******

Hello all

We'd like to confirm, the casino approved the withdrawals in a timely manner.

All of them are now being processed by external payment provider.

Kind regards

Hello!

Yesterday, October 10, the money was paid back to the game account. I received information that those who were to pay out had technical problems. So now I have made a new withdrawal of 1000 euros. The casino has done what they can do and it's back to the payer.

No money yet.

Mvh Charlotta C*******

I fully understand your frustration, Laban33. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello!

Yesterday I received an email about my payment, it said that my bank refused to accept the money. This applied to my bone outs since 3+4/10. I have put that money towards a new payment. They also asked me to use another card or payment method. Yes, now I will see if my bank refuses the money again.

Mvh Charlotta C********

Dear Laban33

Can you kindly confirm the money was received today?

Regards

Hi, I received several payouts today.

Thank you very much!!

Dear Laban33,

Perfect :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Thank you, IceCasino Team, for your assistance.

Best regards, 

Petronela

Casino.Guru