Our team
NEXT

Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

ico_compl_waitingico_compl_waiting27
ico_compl_waitingico_compl_waiting
88
866
1736

Complaint replies by Petronela Kontos

English
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 5 years ago
Dear Ana, I am very sorry to hear, that you believe, the casino faked th... 5 years ago
We rejected the complaint because the player didn't respond to our messages a... 5 years ago
Dear Jay,I’m very sorry about this situation. I understand how frustrating it... 5 years ago
Dear João,I’m very sorry for your troubles. Unfortunately, our ability to hel... 5 years ago
1...1462 1463
Go to pageof 1,463 pages
flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
SGW_new_push_alt
It’s Safer Gambling Week! Play a quick card game to test your gambling style.
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news