Casoo Casino - Player’s account suspended and winnings canceled.

They have refused to pay my profits, and have suspended me: ((((((((

Dear Alireza,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have received any explanation from the casino regarding this issue. Did you accumulate these winnings with bonus play? If you wish to forward any relevant communication with the casino to me, you can do so to: petronela.k@casino.guru. 

Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Alireza,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.