The player from Germany was promised a refund after her casino account has been closed. The promise has not been fulfilled yet. We rejected the complaint because the player didn't respond to our messages and questions.
Dream Bingo Casino - Player’s account has been closed.
Amount: €81
Dream Bingo Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I played there for a long time then I bought tickets in advance on one day in December. When I wanted to go back to this page, the page was suddenly blocked for me. When I went to the store I was told that I would get my money back. Today I was told that there would be no payment back
Automatic translation:
Public
Public
4 years ago
Dear Regina,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify why your account has been blocked? Did the casino give you any reason? You can forward any relevant communication between you and the casino to petronela.k@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Petronela
