Allobet Casino - Player’s winnings from bonus play have been voided.

Dear complaint services, i registered in allobet.com with username - "Germoskr11". After registration i made deposit 500 usd and made 5 bets. All bets was won. Before withdraw i have in balance 2000 usd. allobet.com payd me only me deposit 500 usd and confiscated all my winnings (1540 usd) and write to me message "Your winnings have been confiscated and your account has been flagged by our risk department.". I hope you can help me. I can provide to you all needed documents and proofs and screenshots. Your sincerely.

Dear Pavel,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please could you forward to me the email from the casino in which they explained why your account has been flagged and why you won’t be able to receive your winnings? My email address is petronela.k@casino.guru. Afterwards, I will contact the casino and ask them to participate in resolving this case. 

Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Ptronela, i have now forward mail to you. Thanks so much. Sincerely.

Dear Pavel,

Thank you very much for your quick reply and for forwarding all the relevant communication. I contacted the casino regarding your confiscated winnings. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Allobet Casino, please could you clarify why the player’s account has been flagged and his winnings confiscated? Thank you in advance for your reply.

Dear Petronela i dont know why my account has been flagged and his winnings confiscated. 

you can see they respond. "You have the right to file a complaint! On the other hand, our team will provide whatever needed to support our decision. As for now, our finance team has sent you the initial deposit through Neteller."

Thanks sumoch for help. Sincerely.

Dear Petronela

We have reviewed this players activity in detail after the account was flagged and investigated by our risk and fraud investigation team. 

The account was closed and the clients deposit refunded in full, in accordance with section 9.8 of our customer and website usage terms and conditions. 

After a closer investigation, we have found out, that this complaint is related to a sports betting. Unfortunately, we at Casino Guru deal with complaints regarding online casinos only. I understand it must be difficult for you Pavel, but, unfortunately, we don’t have enough insight to take on this kind of issue. If there is anything else, I could do for you, do not hesitate to contact me, otherwise I will be forced to reject this complaint. Thank you for your understanding.

Unfortunately, after gathering all the necessary information , we’re rejecting this case. No further investigation is needed.