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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Dear Majerehk,Given the current situation and the time that has elapsed, we h... 8 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 8 months ago
Unfortunately, we did not hear back from mariusztatra. However, based on the ... 8 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 8 months ago
Unfortunately, we were unable to confirm what the casino representative wrote... 8 months ago
Dear albertpoxas111000,I'm glad to hear that your issue has been resolved suc... 8 months ago
Dear Hyperwin Casino representative,Thank you for your clarification. As ment... 8 months ago
I would like to thank both sides for reaching a compromise and resolving this... 8 months ago
I would like to thank both sides for reaching a compromise and resolving this... 8 months ago
Based on Win777777's latest email, we are closing this complaint as resolved. 9 months ago
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