The player from Portugal had been waiting for 10 days for a withdrawal and was only informed of a delay without a specified payment date. After confirming that she had not received any bonuses and that her first withdrawal was under review, the issue was investigated. The complaint was resolved after we received a confirmation via our forum.
Swiper Casino - Player's withdrawal is delayed.
Amount: €500
Swiper Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
I have been waiting for 10 days for the withdrawal. They just say there is a delay and don't provide a payment date.
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1 month ago
Dear mirandasantossandra5,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
Hi, I didn't get any bonuses, it was my first withdrawal. It's under review thank you
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1 month ago
Translation
their page is blocked, do you know what's going on? Thank you
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1 month ago
Dear mirandasantossandra5,
Based on your confirmation here https://casino.guru/forum/casinos/swiper-casino---general-discussion/2#post-137089 we'll consider your withdrawal paid out and the complaint resolved.
We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
