Swiper Casino - general discussion (page 2)

Swiper says it's blocked

Casino swiper is not serious about withdrawals, I have been waiting for a withdrawal since 09/19, customer service asks me for patience and apologies, suddenly I receive an email that says unsuccessful withdrawal.

I make a new withdrawal and I'm waiting again

What was the reason for canceling it, though? Did they explain it to you by any chance?

If you'd like to get your money, you will surely need to request it again. Hopefully, this time everything will go smoothly.

Is your account verified there, by the way?

Sorry, but I believe it is due to restrictions in your country. Am I right?🤔

Have you played at this casino?

If you see that it is still going nowhere, please let us know, and our complaint team will try to help solve this issue.

Just know that we usually give casinos 14 full days before we intervene in any case.

Paid 😉 thanks 🙏

Ok, I will wait 14 days again and if I don't receive the money I will contact you, thank you.

That is great news.

Now we have to get the information to your complaint resolver, but also to our data team, so they can check the information about players from Portugal not being allowed at this casino.

We'll wait for the updates from you.

Finally paid! Thank you!

That's great!

How would you describe your experience from this casino overall, if you don't mind me asking?

You can even write it in your user review over here if you're interested.🙂

Hello, I have a problem. I won a large sum in a game, but suddenly when the amount won was there, an error message came up after 2-3 seconds and I couldn't open the game. Now I haven't received my winnings, nor is it in the history, but I was clever and took a screenshot as soon as I won and an error message came up, and in the background you can see that I've won a large sum. Now I've already written back and forth with support, but they always just hit me. I have chats where they say if the money isn't there at a certain time, contact us again.... nothing has happened to date and I'm in the process of deciding on a lawyer because I have evidence and I know that I'll be right.

Hello, it's a pity you don't have any concrete answer what happened. I believe that the casino could investigate something similar with the game provider, but if they didn't tell you anything, then I don't know where the mistake could have been. How long have you been dealing with this situation?

Have you thought about filing a complaint with us and our team would try to look into it further and help you if possible.

If that doesn't work, then I would go with what you wrote and that means a lawyer.

What do you think?

Here are some screenshots

I didn't learn anything from these screenshots except that they were supposed to give you some details the next day. So they didn't tell you anything? You came back after 11 months, why didn't you answer me when I asked? 

I'm sorry, your email got lost in the daily routine, otherwise I would have responded immediately. I'm still in contact with the game and received a new email yesterday.... 🤦‍♂️

Hello, I'm guessing Jaro wasn't talking about emails, but is there anything we can try to do for you now? Perhaps share what was in the last email you just mentioned. Also, I guess the complaint could use many more details. Try to describe all events for Natalia, please. Feel free to use posts you posted on the forum; it might be easier.

Your complaint is right here. 👈

Never play on this site. Total scam. No support. There are much better sites on Altenar if you want to play here. Believe me, the worst I've ever been to,

Hi, could you please describe what happened? I would try to advise you and maybe help if possible.

If I could give this zero stars, I would.

I chose this casino because I specifically wanted an Ontario-regulated option after being burned by offshore sites before. I signed up through what appeared to be the Ontario/iGaming route and believed I was playing in a properly regulated environment.

After reviewing my statements and account activity, it appears I was being run on the back end and bounced between the Ontario version operated by Canadix Limited, which is presented as legal in my jurisdiction, and the version owned by Tobix Limited, which is not permitted to operate in Ontario.

If this had been an honest mistake, it should have been simple to fix once I raised it. Instead, the response was evasive. Their complaint route required clicking a small seal at the bottom of the website except that seal does not even appear on the Ontario version.

Because their geo-blocking and setup were so sloppy, I kept checking to see if their geo-blocking would fail. Eventually it did, which allowed me to access the other environment and finally submit a complaint through their seal system.

I likely never would have discovered any of this if their VIP manager had not offered me a bonus on the account tied to the environment not legally entitled to operate in Ontario. That exposed the problem. Days later I was somehow back on the Ontario site and asked support where the bonus was. An agent then sent me a link to another URL which of course immediately geo-blocked me. A couple of days later, an Ontario VIP manager contacted me fresh like it was day one with "good news" about a bonus except now it was for a smaller amount. 2 different VIP managers, NO. 2 platforms they were bouncing me between.

That alone is bad enough, but it gets worse. If they were moving me between different environments behind the scenes, how is a player supposed to know whether they were actually playing in the regulated environment they thought they were using? At that point it is reasonable to question the integrity of the whole setup.

Their complaints process was also terrible. DLAG told me they would copy the operator on all communications and keep everything in one email thread. Sure… except the Swiper email address simply bounced messages back, making the process feel broken and ineffective. DLAG, doing nothing, absolutely nothing.

So somehow I could sign up, log in, play, receive VIP contact, and be treated like an active customer but when it came time to honor offers or properly deal with a complaint, suddenly nothing worked.

This experience also left me with a broader concern. Anything connected to Tobix deserves extra caution. I suspect there may be a larger issue here, and I intend to get to the bottom of it. So now its got me questioning a few things, I'm reviewing several operators dating back.

Ontario is a major regulated market, and players should not be left wondering which entity they are actually dealing with.

I have filed multiple complaints and they have had ample opportunity to communicate clearly and resolve this. In my view, they have chosen not to. They are hiding waiting form my next move.

If you are in Ontario and want a truly regulated experience with transparency and a complaint process that actually works, do not give them your business.

And to Swiper directly: Ontario is a regulated market. You could be making legitimate money here, which makes it even more foolish to try games like this. Especially when right now, its not looking too good for those with power, loosing a lot of money, being forced further underground.

People in Ontario are used to long winters, freezing skin, and hard work, everything is long game. Just like we shovel snow and keep digging until the driveway is clear, we know how to dig and get to the bottom of things. I know there is more to this. Act accordingly.