Swiper Casino - general discussion

If you want to discuss anything related to Swiper Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

ive won some money on this online casino 2 weeks ago, it wouldn’t let me verify myself at first, after a week of waiting they asked me to verify myself which was such a challenge after so many back and forward sending and waiting days for a response I think I am verified but now they are saying I need additional documents but won’t tell me what additional documents I need. I’ve so far sent in bank statements, photo id, selfie photo of myself with my I.d and their website in the background, verification that my card is mine. I’ve been back and forth on the chat about 40 times. I’ve emailed them and now there email addresses don’t exist. This is getting ridiculous.

Hi!

Seeing such struggles is always depressing. Any requests that the casino makes of the players should be precise and easy to understand. I would like to state without further ado that you made the right decision in filing the complaint. Please be prepared, though, the procedure will take some time to complete as we give the casinos time to process the KYC and process the withdrawal. It is not good that the email address appears to be nonexistent. Might they have social media accounts? It occasionally works.

I assume you have already attempted to ascertain what you must supply, so until someone from the casino clarifies further, I fear we will only be able to speculate. 🙁

Whatever the situation, we greatly value any updates that you provide.

I have won some money on this casino and they are making it so difficult to withdraw my winnings. I’m trying to do a complaint as I have been waiting a couple weeks now and nothing. I tried to email both their emails and now they apparently don’t exist. Has anyone used this casino before and can give me some feedback

Hopefully, players will get around to sharing their stories soon. There is not much I can do, based on the complaint and empty user feedback sections. 🙁

I've been trying for 2 weeks to get my money out of this casino, but my withdrawal is rejected and every time they make excuses why they can't pay yet. First they ask for documents again and again, after I finally get my account confirmed they say the payment didn't go through because of the bank and then I make another withdrawal and they say I have to confirm the account even though it's already confirmed...

Have they asked for some additional document that you did not provide, perhaps? Sometimes a casino can do that.

I also saw your complaint here with our team, and Tomas needs some questions to be answered, so please update him whenever possible.

Keep us informed about any progress, please.

Do you know who can help me

I've been waiting for over a week. All I hear is that I have to wait. What can I do? Your help

Hi, I'm sorry you've been waiting a while for your withdrawals. Did the casino tell you any indication why they have a delay? Was it necessary for you to verify with the casino? Is this your first withdrawal?

Please let me know.

Swiper casino doesn't pay !!! I've already sent emails and they don't reply! They said they would pay in 3 days. I've been waiting since September 25th . Registration email :

can you help?

They do pay just takes a very long time mine took 4/5 weeks if I remember correctly

Thanks for the reply, but they said it would take 3 days. They don't reply to emails.

I don't think it's normal

It's been 10 days

No answer 🥲

The done the same to me took 4/5 weeks it said 3 days then they said 5 days then 3 days again on the chat I went through the same

Thank you

We give casinos 14 days to sort out everything necessary around withdrawing the money. If they can't, then you can let us know and we will try to help. If they also ignore you, you can file a complaint with us, but I would personally give it some more time. If you were told you had 3 days to get your money back and it didn't happen, that's not the best way for the casino to advertise itself, but two weeks is necessary for us to contact the casino in such cases. 

Do you think you could hold out and wait for the money to come in or for the casino to contact you?

I requested a withdrawal on the 19th and after waiting for approval for more than 15 days, they told me by email that the withdrawal had been unsuccessful. They asked me for patience and apologies via chat. Have I made the withdrawal again and have to wait again? Can I do something else? I have two withdrawals to make since they won't let me withdraw everything at once.

No Swiper?