Sunrise Slots Casino - Player’s bitcoin withdrawal has been delayed.

I submitted by withdrawal for 1000 via bitcoin on august 11th and am still waiting. I have been verified, and my withdrawal was approved on august 31. I still have not yet received my winnings despite previously being paid within 2 days on my last withdrawal. They still have a banner on their site claiming payouts in under 24 hours when using bitcoin.

Hello Quickrick,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Quickrick,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.