The player from Brazil had attempted to withdraw close to 680 units of their currency, but his account had been closed without explanation after verification, which led him to seek a refund. The Complaints Team had reached out to the player for more details to facilitate their investigation, extending the response time by an additional seven days. However, due to the player's lack of response, we were unable to proceed with the investigation and had to reject the complaint.
Sportingbet Casino - Account closure obstructs player’s withdrawal.
Amount: 680 R$
Sportingbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I don't precisely recall the amount, but it was something close to 680. I went through the process of verifying my account, attempted to log in to withdraw and found my account had been closed without any explanation. I want my money back.
Automatic translation:
Public
Public
1 month ago
Hello juanlucas13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportingbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may restrict your access to the account until it is finished.
Looking forward to your answer.
Regards,
Nick
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