Sportingbet Casino - Account closure obstructs player’s withdrawal.

I don't precisely recall the amount, but it was something close to 680. I went through the process of verifying my account, attempted to log in to withdraw and found my account had been closed without any explanation. I want my money back.

Hello juanlucas13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportingbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may restrict your access to the account until it is finished.

Looking forward to your answer.

Regards,

Nick

Dear juanlucas13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.