The player from Ohio requested immediate permanent self-exclusion but was instead subjected to a 24-hour cool-off period, allowing them to gamble again. They feel this action is predatory, especially given their gambling addiction.
Sportbet.one Casino - Player’s self-exclusion request is mishandled.
Amount: $21,000
Sportbet.one Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 14h 17m 49s
Case summary
9 hours ago
Public
Public
17 hours ago
I was able to continue betting after requesting permanent self exclusion to happen immediately but instead I was given an 24 hour cool off period which enabled me to gambling again after requesting a permanent closure. That was very predatory to do that to someone who has gambling addiction I did not ask for a cool off I asked for permanent account closure.
Public
Public
13 hours ago
Dear maine513,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please forward your self-exclusion request and any response you received from the casino to my email at tomas@casino.guru?
- Could you please clarify whether your account is currently accessible to you?
- Have you requested a refund of the lost funds from the casino already? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
