I contacted support and received a reply that the bonus is being investigated because of their rules. It made me angry, because I counted on automatic withdrawal of the funds.
Then I wrote in their chats trying to get in touch to senior managers demanding the explanation, because I thought the payment was doomed.
I thought that most likely I would not be paid anything, because the winning amount was quite large about 3400$ (dep was 450).
I don`t know if it was my pushiness or maybe it was a coincidence, but to my surprise, after a while, the funds were paid off.
- bonus variety
- UI
- casino games
- withdrawal delays