Spinarium Casino - Player’s account has been closed.

After deposit of 2000 inr. I win about more 500 something total balance was 2500+ INR. Then suddenly my account was blocked. I asked the reason in mail they replied that my account was block due to both side betting I told to show as I didn't violate any rules they were not able to show. My account was verified KYC was done through email.

Dear Suprio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinarium Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your winnings? (which live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No I did not achieve my winning from any bonus I opened my account maybe in 30-31 august exact date I did not remember 10-20 INRvi played slot game and I remember maximum I played player banker live baccarat. I have also Withdraw 4000 INR and after the deposit of 2000 INR I won maybe around 500 then my account got blocked. I didn't violate any rule and Maybe around 8-9 September this happened.

Hello Suprio,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru