The player from Spain has not received a prize of €800 after completing a collection at Spinanga casino, despite having successfully received previous credits. After months of communication with chat agents and a VIP agent, they indicate it is a platform error with no resolution timeline.
Spinanga Casino - Player's prize has been delayed.
Amount: €800
Spinanga Casino
Safety Index:HighSafety Index
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8.3
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 5m 27s
Case summary
54 minutes ago
Public
Public
22 hours ago
Translation
The Spinanga casino offers prizes for completing collections. Until now, I hadn't had any problems, and they credited me for all of them. However, after completing the collection worth €800, I spent the coins to complete it, but they did not credit me with the prize. I have spoken with the chat agents and my VIP agent, and they tell me it's a platform error and don't know when it will be resolved. I've been dealing with this since November, and it's starting to seem like an excessive amount of time. I would like to know if you can help me. Thank you.
Automatic translation:
Public
Public
7 hours ago
Dear Cas85,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please forward me the communication with the casino customer support regarding the error regarding crediting your prize to veronika.f@casino.guru. Alternatively, you may post screenshots here.
Also, please send me a screenshot showing that you spent the necessary coins to purchase the last cloak that has not been credited to you.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Casino Guru is examining the case
