The player from Poland had claimed that his account was blocked by the casino due to his nationality. He had indicated that he registered with the casino while he was in Ukraine but was currently in Poland. The player had been unable to provide any correspondence from the casino regarding the issue. We had attempted to extend the resolution time for the complaint by 7 days, but the player did not respond. As a result, we could not investigate further and had to reject his complaint.
Spinamba Casino - Player's account blocked due to nationality.
Amount: 900 zł
Spinamba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Spinamba Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
The casino has blocked my account, citing that Ukrainians cannot use their casino, but there were no problems when I was making deposits.
Automatic translation:
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10 months ago
Dear Yevhen112,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinamba Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please explain which country you entered in the registration form when you created your casino account?
If you have any correspondence from the casino regarding the issue please forward it to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Do you have access to your casino account currently?
Could you please share a screenshot from your casino account, with your name and Country visible (similar to the one I posted)?
Share the screenshot here, or send the information to my email at tomas@casino.guru
I'll await your reply.
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10 months ago
Translation
Good afternoon, unfortunately I do not have access to my account🤷🏻♂️here I am sending a confirmation screenshot
Automatic translation:
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10 months ago
Of course, my mystake.
When accessing the website from Ukraine I received the following error:
Have you accessed the website from a different location, please?
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10 months ago
Could you please send me the correspondence (emails, chat transcripts, screenshots) you received from the casino regarding the issue? Send the information to my email at tomas@casino.guru
Could you please indicate which documents you provided to the casino for account verification?
