Spinago Casino - Player’s withdrawal has been delayed.

I withdraw $450 on the 17th on May 2021

cash out was accepted . Still havnt received the fund.

usually takes 24-48 hours

Dear Matthew,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will intervene.

In the meantime – do I understand correctly that you’ve successfully received withdrawals before?

Looking forward to hearing from you.

Best regards,

Kristina

Hi yes I have received multiple withdrawals from your site. including one the week prior to this one.

The longest taking 48 hours after the cashout has been accepted which is usually within 24hrs of requesting the cashout.

This is why I have submitted a complaint as I’m confused that it hasn’t come through. The chat on spinago has said that the funds have been released from their side and it’s up to my bank to accept them.

This is false as I have called my bank and there is nothing to be received.

Maybe it has got lost somewhere between New Zealand and where you are??

Thank you for your reply, Matthew. Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Additionally, I would like to clarify that I don't work for Spinago Casino, but for Casino.Guru, which is an independent online casino database that acts as a mediator resolving players’ disputes.

No worries will send through what I have

Dear Matthew,

I am sorry, but I haven't received anything yet. We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi this issue has been sorted . Thanks

Awesome news, Matthew! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.