The player from Portugal is experiencing difficulties withdrawing his No Deposit bonus winnings. We’ve rejected this complaint as unjustified.
Spin247 Casino - Player’s struggling to withdraw bonus winnings.
Amount: €80
Spin247 Casino
Safety Index:Above averageSafety Index
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6.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I got a prize with a no deposit bonus on 02-03-2021.
I reached about 80/90 € and had already completed the bonus roll-out.
I had read that the maximum limit was 80 € and I went to the chat to confirm that I was able to request it.
I was attended by an operator who surprised me by saying that I would have to make a deposit of 20/30 € because there would be a minimum withdrawal requirement of 100 €.
Surprised, I asked for the withdrawal to be withdrawn, but shortly afterwards, playing a little more, I spent the 100 € so I went back to support to confirm the possibility of asking for the money.
One more surprise, the agent tells me that I have actually been wasting time because the limit is maximum and 80 €, which I asked for.
I sent Identification, NIB, congratulations, a payment forecast and since then, every time I ask for an update on the refund status, there is an operator who gives information according to the first, then there is another one that comes with one in my favor, anyway .... I don't think I will receive anything, but I didn't want the same thing to happen to other people.
Automatic translation:
Public
Public
3 years ago
Dear Jose,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a couple of questions, so I can understand the whole situation completely. Could you please clarify if the winnings are still inside your account or they’ve been played? Have you deposited any funds into your account?
Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
Public
Public
3 years ago
Translation
However, I no longer have a balance. Frankly, for everything I had the opportunity to read and then experience in contact with the services, I don't believe I would ever receive the money, so I canceled the order.
As for deposits, the answer is no. I never did, nor was I supposed to, in this case.
Anyway, my intention was to leave an alert for other people. It is not a website to be trusted by any means. The various contacts I had with the live chat were surreal.
When we start to argue a lot, we are almost banned, or the connection suddenly fails.
Anyway, stay away.
Nor do I understand how it is possible to be operating in this way.
A shame.
Furthermore, the presentation of the transaction records is very poor, as well as the scarcity of much other information that should be available.
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much, kjorg1972, for sharing your negative experience. We also alerted players in our review for Spin247 Casino https://casino.guru/spin247-casino-review in which we’ve given it a questionable reputation rating. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.
If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.
Unfortunately, since you have played your winnings there's nothing we can do for you. Please let me know if I have overlooked any information, otherwise, I will be forced to reject your complaint.
