Spin247 Casino - Player’s having difficulties withdrawing her winnings.

I steygglung to get my winnigs from jun july out of them

I am still waiting for my wi nings they did a withdraw on the 5 aug and it is more than 12 working days and and as spoke a half hour ago with josh he just cutting me 😠😡off i did rate them a zero why cant the casino board stop there lisence as i see how many people is struggle to get there winnings out of spinwin247

Please please help

Dear Noompie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Hi christina i will email all correspondes to you

Oky i did send everything to you email kritina.s@casino.guru

Thank you very much Noompie for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Noompie,

I am very sorry to hear about your problem.

I would like to invite Spin247 Casino to join this conversation and give us an explanation of why Noompie's withdrawal has been delayed.

Hi Noompie,

Please could you provide the username for your account on Spin247 and i will look into the issue for you.

Many thanks,

Spin247

I am still waiting 🤔🤔🤔🤔🤔🙄🙄

Hi Noompie,

We have looked into the issue and found our system is reporting the withdrawal failed. We are currently unsure why it failed, but it may be worthwhile logging into your account to double check your bank details are correct. Furthermore we would suggest contacting your bank regarding this to see if they can provide further clarification on the issue.

Our customer support team will get intouch with yourself regarding the next steps. Once this is complete we will re-credit your account with the full amount for you to re-request your withdrawal.

Sorry for any inconvenience caused. Please do not hesitate to get intouch with our support team for any further assistance.

Many thanks,

Spin247

Hi i did speak to my bank now they cant see any transactions from you spin247 and i believe them and my account is active i can send you a prove of account

Can somebody please speak the trough about my winnings

Please

May I ask both sides if there was any update?

Hi i did not receive anything 😡😭😭😭😭😭😭😭😭😭 and my bank sad also the was no deposiy frim spin247 they are lying to me and they must guve the proof of eft that they did and i askked them.amd they cant give it to me why

 i did not receive anything 😡😭😭😭😭😭😭😭😭😭 and my bank sad also the was no deposiy frim spin247 they are lying to me and they must guve the proof of eft that they did and i askked them.amd they cant give it to me why

Hi i am still waiti g why do i wait so lo g guy

We would like to ask the Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi Noompie,

As previously advised, the bank details associated to your account seem to be incorrect and in turn causing the withdrawal to fail.

Please can you log into your account and confirm these details are correct. Our customer service team will be happy to help with any assistance you need to do this. Once you have confirmed your details have been updated we will attempt to process the withdrawal again.

As this the possible solution would involve confidential information it is necessary to be done via our customer service team.

Please let us know if you have any other questions.

Many thanks,

Spin247

Dear Noompie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hallo zuzana

I will go in there again because i did give aal details several times

Hallo zuzana

i did speak to armapreet g of spin247 and confirm that my banking detail are correct i also did make screenshots of the conversation and asked them to provide me the proof of payment and they cant and the bank want to check for me whats going on because ther is not such transactions from spin247 so the bank told me they did not do the the deposit ???is it safe to send my bankstatement to them because bank advise me not to ?????

Dear Noompie,

in order to receive the payment from the casino you should cooperate with them, the bank transaction might not be called spin247 not even the casino.

May we ask Spin247 how does it look with the player's withdrawal? Thanks in advance for the update.

Hi Noompie,

All transfers should come from the company that owns the casino which is "Fairdos Online Services Limited". This can be found on the footer of our page.

We have requested the bank statement to ensure we are paying the correct person. This process is part of our regular checks and helps us avoid suspicious activity.

Please let me know if you need any further assistance on this matter. As always our support team is happy to help.

Many thanks,

Spin247

Since it has been more than week fro the last reply I would like to ask both sides if there is any update, please let us know.

Dear Noompie,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.