The player from Brazil had won 35 reais using free spins and later requested a withdrawal of 300 reais. Despite having previously verified her account and documents, the casino had requested again for address confirmation which she complied with. However, her account was then terminated without any given explanation. The player had expressed frustration and seemed to have lost interest in pursuing the complaint. Despite efforts to communicate and extend the complaint's deadline, the player did not respond, leading us to reject the complaint due to lack of further information.