Spartan Slots Casino - Player’s winnings have been cancelled.

This casino has been messing me around for withdrawal of my money from my account for weeks they keep saying I need this document and then this document I surplied all that to them which then they come up with the casino is doing a random document check after all the document to them and tell me that this will take another 2 weeks by this time it is 8 weeks later then they closed my account and there excuse is that something is not right with my account and closed it with not paying out the $4,000 Dollars . I have all the emails sent back and thought

Dear Jake1966,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your winnings have been cancelled due to a failed account verification? Did you receive any explanation from the casino why the verification has been unsuccessful? 

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No and the account had been verified each time I sent document the keep take my money but I will take the mater with my solicitor that site is a joke will not be playing on any more online casino they can’t be trusted

Thank you very much, Jake1966, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Jake1966

I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Spartan Slots Casino to join the conversation.

Dear Spartan Slots Casino,

Can you please provide some information regarding the player's verification delay? What if any additional documents are needed to fully verify the player and how long will the verification process take, please?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Jake1966

I was able to get in touch with the casino representative via email. We would like to give this case more time to be resolved and help both involved parties to reach a satisfactory conclusion. We are extending the timer by 7 days.

Dear Jake1966

Although at the beginning I was able to get in touch with the casino representative and it seemed they are willing to cooperate by resolving your complaint, they sadly become unresponsive and I have received no response to all my emails. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. There is not much that can be done now without the casino's cooperation.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.

I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Spartan Slots Casino used to hold a license from Gaming Curacao, we were unable to verify this, so we cannot confirm if Spartan Slots Casino is still licensed. If you feel you want to take this complaint further, you can contact Curacao Gaming authority. In Curacao, there are 2 separate license operators, though they are both endorsed by the Curacao government they have separate company registers. You can contact them at complaints@gaminglicences.com , certria@gaminglicences.com or info@gaming-curacao.com and submit a complaint to them. It's not the best licensing authority but it may have more options and tools to help players. Let me know if and how they replied at michal.k@casino.guru

We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

We wish we could be of more help.

Best Regards

Michal

The casino can reopen this complaint to resolve it anytime.