Slotvibe Casino - Player’s deposit has never been credited to his casino account.

Regarding the money still pending in slotVibe, I’ve been to the bank, and I’ve been speaking with them about it, 

They have informed me the money has left my account, has gone to slotVibe and hasn’t been returned, hasn’t bounced back, nothing. 

So now, I’d like all the money that’s sitting in my profile listed as pending to reimbursed please. 

Listed below is all months from December 2021 when the first two pending transactions started, 

21st December 2021 - 23:04 - $1500

21st December 2021 - 23:54 - $1500 

6th January 2022 - 16:18 - $150 

6th January 2022 - 16:57 - $150 

16th April 2022 - 17:35 - $30 

25th April 2022 - 18:04 - $30 

They are all the transactions that are pending, haven’t been sent back to my account, nothings been done. 

And I’m sorry but enough is enough. 

I want my money back. And I want this sorted out. 

All documentation requested has been emailed today the 27th June 2022 by a lady who works at my bank after going in and speaking with them about what has happened. 

I want this rectified immediately, asap. 

It’s been long enough. Everything they told me about money coming back ect was a lie and never was true. 

So now, they will rectify this issue. As I gave them the benefit of the doubt that slotVibe and would sort this dramaand slotVibe as a company have not. 

So please. 

Return the money from my slotVibe account that’s pending. Cause it’s quite clear. 

It’s not been played, it’s been taken from my account and it hasn’t been returned, it hasn’t even been attempted on your end to be sorted out. 

Dear JoelAstill1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Do I understand correctly that all these payments were placed with your consent and never reached your casino account?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

majority of the deposits always went into slot vibe, but the ones listed have been pending this whole time, it’s been taken out of my actual bank account. Never went into the playable account on slotVibe legit just disappeared,

yeah I made the transactions thinking it would be a easy transfer, it’s never been able to do anything with cause 3360 dollars is legit just in thin air. Thanks

Could you please forward payment receipts for all those transactions to petronela.k@casino.guru? Thank you in advance.

I have emailed you. Thankyou

Thank you very much, JoelAstill1994, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Thankyou

Hello JoelAstill1994.

I am sorry to hear about your troubles.

Unfortunately, cases where deposits are lost, are usually very rare and also complicated.

The question is: why most of your deposits were credited, and only these several deposits were lost.

What did your bank say about those missing transactions?

The bank has probably the best option for tracking these transactions. Did you speak with the bank about it?

Dear JoelAstill1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Some payments were successful some were not, some were successful in leaving my account but are pending on slotVibe, with no explanation.

the money has left my account, and the money has not come back into my account.

so frustrating

I would like to invite Slotvibe Casino representative into the case:

Could you please look on  JoelAstill1994's account and check the missing deposits?

So as soon as you asked a representative from

slot vibe to look into it, magically $30 dollars that’s been pending for months has come into my account, so now that they have allowed that to be processed, I want the rest of 3330 dollars processed.

Hi

Thank you so much for contacting us.

We are terribly sorry for this!

We are busy looking into this matter with urgency and will update you ASAP.

Regards

SlotVibe

so since slotVibe representative was added, out of my pending transactions one transaction has been processed through into my slotVibe account, $30 dollars which was originally transferred on the 16th of April 2022.

so if that transfer can be processed through to my slotVibe account the remaining 3330 dollars can also be processed.

i want the money into the slotVibe account so I can then withdraw it back to my bank account.

seeing as all the emails stating it will be returned and sent back " just give it time" was said to many times. Times up, simple. I want my money back.

I understand how frustrating is this situation for you. Now, when the casino representative promises help, I can only hope this situation will be solved quickly.

Thankyou for the help

Hi Joel,

Thanks so much for your patience. I just heard back from our finance department, and they let me know that they found one successful deposit on April 16th for 30 AUD and have credited that to your account. They have escalated the 30 AUD deposit on April 25th and I'm waiting to hear back about that one. The finance team has reported that the remaining deposits specified here are all unsuccessful on your provider's side. Please would you upload your bank statement in a PDF from 12/21/2021 and onwards to your SlotVibe account so we can further investigate those missing deposits? Thank you very much!

So after months magically one of the many pending transactions all of a sudden enter my slotVibe account?

I’ve been to the bank on multiple occasions, the money left my account? What don’t you understand, it went to your casino, it’s pending? Still.. today. I’ve submitted on endless occasions pdf statements from December till now.

im sick of it all

Hi Joel,

Thank you again for sending me the PDF bank statements. I have forwarded December and January statements to our finance team.

Thanks for your patience.

Hi Joel,

Our finance team has reviewed all transactions and compared them to the December, January and April bank statements.

Here are their conclusions-

There were 3- 1,500 AUD successful transactions credited to your SlotVibe account in December. The December bank statement does show 4- 1,500 AUD transactions, but only 3 are to SlotVibe, which as I mentioned, were credited at the time.

The 6th of January transactions were not debited from your bank account.

The transaction for April 16th of 30 AUD was successfully credited to your Slotvibe account.

The April 25th transaction of 30 AUD was not debited from your bank account and is listed as unsuccessful in your SlotVibe account.

Thanks, again for your patience while we reviewed everything carefully.

Nah that isn’t correct, I’ve been to the bank, on multiple occasions. I know that my money has left my bank account and gone to your casino.

Hi Joel,

We compared the bank statements you sent us against the transactions in your account at SlotVibe. Please check with your bank, as the transactions you might be referring to are not deposits to SlotVibe. None of the unsuccessful transactions on our side show as being debited from your bank account.

its all slotVibe, don’t spin some nonsense. It was the same transactions at the same times repeatedly. Your address changed to so many different addresses on my statements , sort your issues out desdset.

I’m having the bank write a letter of proof, and I’ll be taking legal action against you. Ta

Dear Joel and Slotvibe Casino representative,

We have made huge progress, so please let's continue to solve this matter.

Joel, it would be great to show the bank confirmation to the casino that the money didn't bounce back and was deducted.

Slotvibe Casino representative: Please be more understanding. The fact that you don't have the missing money doesn't mean that Joel has them. Sometimes the money is lost on the way back to the bank account.

So please, let's cooperate on solving this case.

Hello Joel,

We really apologise for the inconvenience and the frustration it has been causing to you. We did not want to come across as not understanding. Please rest assured that we are trying our best to sort out this matter.

Basically, what we need please is a letter from your bank proving that those funds were deposited to SlotVibe because, as we have mentioned before, unfortunately your statement doesn’t show some of those transactions as associated to us. As Matej said, the funds may have been lost on their way back to you, so we need to track them. 

Kindly send that letter at your earliest convenience and we shall do our absolute best to sort this situation out.

Kindest regards,

The SlotVibe Team

Dear JoelAstill1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I’m just waiting for my bank to write the letter. Thanks 😊

Thanks.

Let me know when you give this letter to the casino.

Dear JoelAstill1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

I’m waiting for letter from the bank

Oki then,

Let me know when you give this letter to the casino.

Dear JoelAstill1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime