Slots of Vegas Casino - Player's withdrawal is delayed.

They keep saying it’s coming and it hasn’t

Dear casanova45mya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I chatted with costumer services last night in which they told me I did not have a payout because of mixed funds . This term is never been used in there terms and conditions. I believe this term was made up just recently for them not paying out any one . In the past I have had a pay out . But now this term mixed funds is a cop out for any payments.

I apologize for the delayed response.

Could you please share your transaction history? Please include your last deposit and last redeemed bonus on the screenshots. you can post screenshots here or to my email.

Could you also please send me the correspondence you received from the casino regarding the issue? My email is tomas@casino.guru

I'll wait for your response.

Dear casanova45mya,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.