Immerion Casino - Player’s winnings are confiscated by the casino.

my email in casino is george_1993@outlook.com they gave me a bonus i won 500 usdt and they dont gave them to me is the third time the first i had won 2000 usdt and they took them 1and a half month to make the kyc so i can withdraw it was on purpose and also i had won 1000 usd on ragnarok from slotmill and they found a lie that the provider should check the gamplay before i can withdraw this casino is fake

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Dear NOOBAS93,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you are experiencing with the online casino.

To better understand your situation and assist you effectively, could you please provide us with some additional details?

• Could you please clarify the exact date when you requested the withdrawal?
• Could you please confirm which verification documents you have already provided and when you sent them?
• Have you submitted all required documents in the correct format and as soon as possible after they were requested?
• Can you share the exact reasons provided by the casino for the KYC delays and the gameplay check by the slot provider?

Your cooperation in providing these details will help us investigate the matter more effectively and work towards a fair resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra