Slotpot Casino - Player’s withdrawal is facing a significant delay.

hello, i ve made a deposit, wagered it, then requested a withdrawal..the problem is my withdrawal is still in processing for 13 days now..last mail from support(10 december) they said it will arrive in my acount in a few days..it passed another 8 days...i ve asked support yesterday again and today but no answer so far from them..

Dear elithe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi!

didnt make any withdrawals since is my second or first deposit

the site doesnt seem to have a kyc as far as i can see

the winnings were made with a deposit bonus, but the wager was done confirmed by them.

And i got a mail response from them again saying bank problem but i used LTC (crypto) for withdrawal

still in processing..16 days now...🙁

Thank you very much, elithe, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello elithe,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Slotpot Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

hello , i confirm as today i got my withdrawal after 1 month minus 1 day

thank you Casino guru staff for the help !

i wont rate this casino as a bad casino..but the withdrawal took something.

ty again and happy new year !

Dear elithe,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help. Happy New Year to you as well!

Best regards,

Michal from Casino.Guru