The player from Germany has deposited money into their account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.
SlotHunter Casino - Player’s deposit has never been credited to their casino account.
Amount: €500
SlotHunter Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
SlotHunter Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi there
I deposited 500 euros at slothunter casino, the money was also debited from my bank account but not credited to my player account. The support said that I should wait, which I did. Hours later, I got in touch again and kept getting the same answers. And now I can't reach anyone anymore. I would be happy if you could help me. Thank you in advance for your trouble. With best regards. Murat Turbil
Automatic translation:
Public
Public
3 years ago
Dear murati5575,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Additional comments from the player:
"Hi there,
First and foremost, I would like to thank you for your commitment. I finally got the money back and deposited it through trusty. I won't play at slothunter anymore ... "
Automatic translation:
