HomeComplaintsSlotHunter Casino - Player’s deposit has never been credited to their casino account.

SlotHunter Casino - Player’s deposit has never been credited to their casino account.

Amount: €500

SlotHunter Casino
Safety Index:High
Submitted: 26 Jan 2021 | Case closed : 04 Feb 2021
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player from Germany has deposited money into their account but the funds seem to be lost. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

Public
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3 years ago
Translation

Hi there

I deposited 500 euros at slothunter casino, the money was also debited from my bank account but not credited to my player account. The support said that I should wait, which I did. Hours later, I got in touch again and kept getting the same answers. And now I can't reach anyone anymore. I would be happy if you could help me. Thank you in advance for your trouble. With best regards. Murat Turbil


Automatic translation:
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3 years ago

Dear murati5575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago
Translation

Additional comments from the player:


"Hi there,

First and foremost, I would like to thank you for your commitment. I finally got the money back and deposited it through trusty. I won't play at slothunter anymore ... "

Automatic translation:
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3 years ago

Thank you very much, murati5575, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

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3 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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