Sisal Casino - Player's account is closed after winnings.

My account is suspended after playing and winning on Sisal.

They don't respond to emails and haven't told me why it's suspended.

Dear cavvera234,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered two months ago, and I verified the account immediately, I have no bonus and I have played a few euros around

the suspension was not motivated and I realized this when I tried to log in

can you contact sisal?

Dear cavvera23,

Is there any error displayed when you try to log in?

Could you please post a screenshot of what happens when you try to log in to your account?

Could you please share with me your attempts to contact casino support (emails, chat transcripts, even recent unsuccessful attempts if available)? Please share screenshots here or send the information to my email at tomas@casino.guru I apologize for the inconvenience.