The player from Italy has a suspended account with Sisal after winning and cannot withdraw winnings. Despite multiple email attempts, the casino does not provide a reason for the suspension.
Sisal Casino - Player's account is closed after winnings.
Amount: €633
Sisal Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 11h 49m 10s
Case summary
12 hours ago
Public
Public
16 hours ago
Translation
My account is suspended after playing and winning on Sisal.
They don't respond to emails and haven't told me why it's suspended.
Automatic translation:
Public
Public
12 hours ago
Dear cavvera234,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
cavvera234 has 6d 11h 49m 10s to reply
