Sisal Casino - Player's account has been closed.

hi my name is AC, two months ago I registered on sisal with the spid of the Italian post office and I played blackjack and other games, my account was verified because when you register with the spid the casino connects directly to you, 3 weeks ago however after having withdrawn all my balance I received an email of suspended account and reversed payment, I asked for explanations and they replied that I had to resend my documents to them again and take a selfie video like with the banks to be clear, I have done what was requested about ten times now but they always tell me to do it again and since there is no history of communications having to go through their link and not being able to send via email they can reply whatever they want or at least that's what they are doing, I asked for a pec email and they ignored me, what can I do?

Dear ALEXANDRU007,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify when was the last time you sent your documents to the casino for verification?

Do I understand correctly that the casino canceled your withdrawal request and asked you to send additional documents for verification?

Could you kindly explain in more detail how it is possible that you have no history of communication with the casino? Did you communicate with live chat only?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika