The player from the United States had $1000 in his casino account, starting from an initial $50 deposit, but was experiencing issues with the account. Despite the casino confirming everything was in order and congratulating him on his win, there was no further response from the player. Due to the lack of communication, we were forced to reject the complaint.
Sirwin Casino - Player's winnings are held.
Amount: $1,000
Sirwin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Dear Hazelkntl,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Sirwin Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? Are you experiencing difficulties with the withdrawal of your $1000 winnings?
I will be waiting for your reply patiently.
Best regards
Veronika
Public
Public
5 months ago
Dear Hanzel12,
Thank you very much for reaching out. We checked your account, and everything looks in order. We wanted to congratulate you on your jackpot win. We are happy to hear about your success!
If you have any questions, do not hesitate to contact us at support@sirwin.com.
All the best,
The Sirwin Team
