Sirwin Casino - Player is dealing with deposit and bonus issues.

I bought eth in my wallet, sent to the address sir win gave me. ( my first deposit went through with no problem. They also took my sign up bonus away) on the blockchain it says success but it never went to my account and they can't figure it out. Or they won't figure it out. 10 people a day is $1000 a day. Hmmmm

Dear rmt09018254, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear rmt09018254,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What do you want me to reply? I lost $90 and there's nothing that can be done about it. Not sure what else to do

Hello rmt09018254

Thank you for reaching out any very sorry for your experience. Can you please provide us some information to be able to check what exactly happened ?

Username

Transaction link 

Tdix number

Wallet for receiver 

Many thanks

Dear Sirwin Casino representative,

Thank you very much for reaching out to us and assisting the player.

Dear rmt09018254,

Could you please provide the casino with the requested information? Thank you in advance.

Dear rmt09018254,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.