The player from the United States has deposited Ethereum into his account, confirmed by a success message on the blockchain, but the funds have not appeared in his casino account. Moreover, the player experienced a removal of the sign-up bonus.
Sirwin Casino - Player is dealing with deposit and bonus issues.
Amount: $92
Sirwin Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case opened
Current status
Waiting for player to reply
19d 1h 38m 29s
Case summary
1 week ago
Public
Public
1 week ago
I bought eth in my wallet, sent to the address sir win gave me. ( my first deposit went through with no problem. They also took my sign up bonus away) on the blockchain it says success but it never went to my account and they can't figure it out. Or they won't figure it out. 10 people a day is $1000 a day. Hmmmm
Public
Public
1 week ago
Dear rmt09018254,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
rmt09018254 has 19d 1h 38m 29s to reply
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